This Refund Policy applies to the NWMS cloud warehouse management system (“Service”). It forms part of our
Terms of Service. By purchasing or using the Service, you agree to this Policy.
1. General
NWMS is provided as a subscription-based software-as-a-service (SaaS). Fees are charged for access to the Service for a selected billing period (e.g., monthly, quarterly, annually).
This Policy governs when payments are refundable.
2. Free Trial / Demo
New users may receive a free trial or demo if offered on their plan.
Charges begin only after the trial ends and the subscription is confirmed.
Payments made after the trial are non-refundable except as stated in Section 4.
3. Non-refundable Billing Periods
Because access to the Service is delivered immediately online after payment:
Fees for a started or used billing period are non-refundable.
Early cancellation does not entitle you to a refund for any unused time in the current period.
4. When a Refund Is Available
Refunds are provided only in the following cases:
Payment processing error — e.g., duplicate charge or an incorrect amount charged.
Accidental payment without use — if you can demonstrate the payment was made in error and the Service was not used.
No access provided — if, due to a technical issue on our side, NWMS failed to provide your account with access to the Service.
5. How to Request a Refund
Email info@nwms.cloud within 14 calendar days of the charge.
Include your account email, payment date, amount, and reason for the request.
Be ready to supply supporting documents if asked (e.g., a bank statement showing the transaction).
6. Review and Payout Timelines
We review refund requests within up to 10 business days.
If approved, funds are returned within 5–10 business days.
Refunds are issued via the original payment method only.
7. Reasons We May Decline a Refund
Account activity shows the Service was used after the charge.
The request is submitted more than 14 days after the charge date.
The reason is unrelated to service quality or availability (e.g., “changed my mind”).
